OVERVIEW.
- Style: Open-ear true wireless dual earbuds with flexible earhooks
- Materials: Matte silicone surface with a flexible, ergonomic memory-alloy ear hook and a 25.5° comfortable angle
- Weight: Approx. 8.7g per earbud; charging case weight is 56.4g
- Colors: Black, White, Pink
- Water Resistance: IP54 (sweat, dust, and light splash-resistant; case is not waterproof
- Driver Type: Custom 18x11mm composite dynamic driver unit using DirectPitch™ air-conduction technology
- Frequency Response: 50 Hz – 16 kHz
- Sensitivity: 95 dB
- Microphones: 4 total microphones with Adaptive Beamforming and cVc 8.0 noise reduction (reduces background noise by up to 96.5%)
- App Support: Compatible with the Shokz App for custom EQ modes, touch control customization, and firmware updatesBattery Life (Earbuds): Up to 6 hours of continuous music playback
- Battery Life (Total): Up to 28 hours with the charging case
- Quick Charge: 10 minutes of charging provides 2 hours of playback
- Bluetooth Version: Bluetooth 5.2
- Wireless Range: 33 feet (10 meters)
- Multipoint Pairing: Supports simultaneous connection to two devices
Shipping Policy
Galaxy Hub Electronics – Shipping Policy
1. Delivery Areas
We deliver across Kenya.
2. Processing Time
- Orders are processed within 1–2 business days
3. Delivery Time
- Nairobi: Same day or next day delivery
- Outside Nairobi: 2–5 business days
4. Shipping Fees
- Shipping costs are calculated at checkout based on location
5. Order Tracking
Customers will receive updates via SMS or email once the order is dispatched.
6. Delays
Delivery times may be affected by:
- Weather conditions
- Courier delays
- Public holidays
Returns & Refund Policy
Galaxy Hub Electronics – Returns & Refund Policy
1. Return Eligibility
You may return a product if:
- It is defective or damaged
- It is incorrect (not what you ordered)
- It is unused and in original packaging
2. Return Period
- Returns must be initiated within 7 days of delivery
3. Non-Returnable Items
- Used or damaged items (not due to defect)
- Items without original packaging
4. Refunds
- Refunds are processed within 5–7 business days after approval
- Refunds are issued via the original payment method
5. Exchanges
We allow exchanges for defective or incorrect items.
6. Return Process
To initiate a return:
- Contact support with your order number
- Provide proof (images/videos if applicable)
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