OVERVIEW.
Audio & Performance
- 11 × 20 mm synchronized dual-diaphragm ultra-large air conduction transducer
- Audio Tech: Shokz SuperBoost™, OpenBass™ 2.0, DirectPitch™ Technology, and optimized for Dolby Atmos / head-tracking spatial audio
- Frequency Response: 50 Hz – 40 kHz
- Noise Cancellation: Open-ear noise reduction powered by a 3-mic system and ear-adaptive algorithms
- Microphones: 6 AI-powered noise-cancelling microphones total (triple-mic array per earbud)
Battery & Charging
- Up to 12 hours standalone; up to 50 hours total with charging case
- Battery Life (ANC On): Up to 6 hours standalone; up to 24 hours total with charging case
- Quick Charge: 10 minutes of charge provides 4 hours of music playback
- Charging Methods: USB-C port and Qi wireless charging supported
Connectivity & Control
- Bluetooth Version: Bluetooth 6.1 (10 m / 33 ft range)
- Multipoint Pairing: Supports connection to two devices simultaneously
- Codecs: SBC, AAC
- Controls: Waterproof physical control buttons with a raised profile + Shokz App customization
Build & Durability
- Water Resistance: IP55 sweat and dust resistant (earbuds only; case is not waterproof)
- Weight: Earbuds: 12.3 g each; Charging case: 74.8 g
- Colors: Black, White
Shipping Policy
Galaxy Hub Electronics – Shipping Policy
1. Delivery Areas
We deliver across Kenya.
2. Processing Time
- Orders are processed within 1–2 business days
3. Delivery Time
- Nairobi: Same day or next day delivery
- Outside Nairobi: 2–5 business days
4. Shipping Fees
- Shipping costs are calculated at checkout based on location
5. Order Tracking
Customers will receive updates via SMS or email once the order is dispatched.
6. Delays
Delivery times may be affected by:
- Weather conditions
- Courier delays
- Public holidays
Returns & Refund Policy
Galaxy Hub Electronics – Returns & Refund Policy
1. Return Eligibility
You may return a product if:
- It is defective or damaged
- It is incorrect (not what you ordered)
- It is unused and in original packaging
2. Return Period
- Returns must be initiated within 7 days of delivery
3. Non-Returnable Items
- Used or damaged items (not due to defect)
- Items without original packaging
4. Refunds
- Refunds are processed within 5–7 business days after approval
- Refunds are issued via the original payment method
5. Exchanges
We allow exchanges for defective or incorrect items.
6. Return Process
To initiate a return:
- Contact support with your order number
- Provide proof (images/videos if applicable)
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