OVERVIEW.
- Resolution: 4K Ultra HD (3840 x 2160 pixels) for sharp visuals.
- Design: Modern, slim-bezel / frameless screen profile.
- Refresh Rate: Standard 60Hz panel.
- Engine: Dynamic picture and brightness enhancement features
- Available in Android TV, webOS, or Whale OS versions depending on the specific batch.
- Apps: Pre-installed access to Netflix, YouTube, and Prime Video.
- Connectivity: Built-in Wi-Fi, Bluetooth, and Chromecast / AirPlay mirroring support.
- Tuner: Inbuilt DVB-T2 digital decoder for local free-to-air channels.
- Inputs: Typically 3 HDMI ports, 2 USB ports, an Ethernet (LAN) port, and optical digital audio out.
- Audio: Dual channel stereo speakers (10W to 15W each) with Dolby Audio or DTS surround support
Shipping Policy
Galaxy Hub Electronics – Shipping Policy
1. Delivery Areas
We deliver across Kenya.
2. Processing Time
- Orders are processed within 1–2 business days
3. Delivery Time
- Nairobi: Same day or next day delivery
- Outside Nairobi: 2–5 business days
4. Shipping Fees
- Shipping costs are calculated at checkout based on location
5. Order Tracking
Customers will receive updates via SMS or email once the order is dispatched.
6. Delays
Delivery times may be affected by:
- Weather conditions
- Courier delays
- Public holidays
Returns & Refund Policy
Galaxy Hub Electronics – Returns & Refund Policy
1. Return Eligibility
You may return a product if:
- It is defective or damaged
- It is incorrect (not what you ordered)
- It is unused and in original packaging
2. Return Period
- Returns must be initiated within 7 days of delivery
3. Non-Returnable Items
- Used or damaged items (not due to defect)
- Items without original packaging
4. Refunds
- Refunds are processed within 5–7 business days after approval
- Refunds are issued via the original payment method
5. Exchanges
We allow exchanges for defective or incorrect items.
6. Return Process
To initiate a return:
- Contact support with your order number
- Provide proof (images/videos if applicable)
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